Shipping Policy

Please note that some items in this store may not be in stock at the time of order. If an item is not in stock we will usually have it ready to ship in 5 business days. If your item requires branding such as embroidery or printing please allow an additional 2 weeks production time before dispatch.

We prefer to ship products using Australia Post registered mail.

We always sends you a notification email upon shipping an item, so that you can attempt to be present when the package is delivered.

WHY WE USE REGISTERED MAIL

This means that a package is allocated a value and that Australia Post will guarantee it for that value. It also means that when sent a sender will have to sign the package over to Australia Post, and upon arrival at your nominated address, the recipient will have to sign for the package.

WHAT HAPPENS IF YOU ARE NOT HOME AT THE TIME OF DELIVERY

If the recipient is not present, a calling card will be left with instructions for the package to be collected from your nearest Australia Post office. Photo identification will be required to collect the package.

ALTERNATIVE METHODS OF DELIVERY

We may deliver garments by other methods than Australia Post for logistical reasons. Uniforms may be delivered by our own internal logistics and transport department, or by a courier service. When selecting a method of delivery, we will always consider what method will get the uniform to you in the quickest possible time.