PRIVACY POLICY

Our approach to privacy

We value your privacy and take care protecting the information that you provide us.

We recognise that privacy of personal information is important to individuals. Personal information for our business purposes is to be minimal, private, correct, safe and largely in the control of the individual. Except where otherwise legally appropriate we will treat your personal information as private.

Because of the nature of our business it is necessary to obtain personal information from time to time. We will however not be unduly intrusive nor obtain or use information in an inappropriate manner. We will only ask for and use personal information we reasonably need to conduct our business.

Any questions regarding our privacy policy can be sent by contacting us  at sales@andrewsclothing.com.au. We welcome your feedback and will treat all concerns with utmost importance.

Personal Information

We may collect personal information only if it is volunteered by you during the registration process or in response to specific requests. Collection is never without your consent.

Use of Personal Information

The information collected from you will only be used to serve you better. It may be used in some of the ways below:

• To deliver products you purchased
• To communicate to you  regarding your order
• To provide relevant product information
• To assist with the development of new products
• To improve your shopping experience

 

When you sign up to our website we may send you marketing or promotional information from time to time. You can always unsubscribe from any marketing information sent with ease.

Disclosure of Information

We will not share your information with any organisations other than where required for the delivery of your products. We will never sell your information to anyone else for marketing purposes without your consent.

By submitting information you acknowledge that we may use your information as set out in this policy.

Access to your Personal Information

You can access your information in the My Account section of the site. Additionally you may request access to any personal information that is stored by us. On request we can permanently delete your information.

Collection of computer data

When you visit our website our servers automatically record statistical information that your browser sends.

This data is treated purely as statistical anonymous data and is not associated with your personal information.

Changes to Policy

Please note that this Policy forms part of the Terms & Conditions for use of this website. We may revise this policy at any time at our discretion by posting the revised policy on this website.

 

SHIPPING INFORMATION

Please note that some items in this store may not be in stock at the time of order. If an item is not in stock we will usually have it ready to ship in 5 business days. If your item requires branding such as embroidery or printing please allow an additional 2 weeks production time before dispatch.

We prefer to ship products using Australia Post registered mail.

We always sends you a notification email upon shipping an item, so that you can attempt to be present when the package is delivered.

WHY WE USE REGISTERED MAIL

This means that a package is allocated a value and that Australia Post will guarantee it for that value. It also means that when sent a sender will have to sign the package over to Australia Post, and upon arrival at your nominated address, the recipient will have to sign for the package.

WHAT HAPPENS IF YOU ARE NOT HOME AT THE TIME OF DELIVERY

If the recipient is not present, a calling card will be left with instructions for the package to be collected from your nearest Australia Post office. Photo identification will be required to collect the package.

ALTERNATIVE METHODS OF DELIVERY

We may deliver garments by other methods than Australia Post for logistical reasons. Uniforms may be delivered by our own internal logistics and transport department, or by a courier service. When selecting a method of delivery, we will always consider what method will get the uniform to you in the quickest possible time.

 

RETURNING AN ITEM

Andrews Corporate Clothing Return Policy

All goods sold on this website are sold by Andrews Corporate Clothing (ACC) and are subject to Australian Consumer Law in regards to returns. Please read the below carefully before returning an item.

• We do not accept returns 6 weeks after date of receipt.
• We do not accept returns on sale or clearance items
• We can only refund/exchange items in sellable condition, meaning unworn, unwashed, and with tags still intact.
• We do not accept returns of older style items.
• If you are returning items for any reason other than a fault or a packing error you are liable for all postage charges

Returns Limit

You have 6 weeks from the date of delivery to return your items for a refund or exchange. Please try on your garments as soon as you receive them to ensure your items fit properly. Any items returned after this 6 week period may not be refunded or exchanged. Furthermore these items will not be returned to you unless you specifically make arrangements/payment for such.

Returned Items Condition

Items can only be returned in a saleable condition. By saleable condition we mean that the item hasn’t been opened or used, is still in its original packaging and all tags/swing tickets, packaging and accessories are included. Any items returned which are not saleable may not be refunded or exchanged. Furthermore these items will not be returned to you unless you specifically make arrangements/payment for such. Name badges cannot be resold and as such cannot be returned/exchanged/refunded.

 

How to Return your item

If your item complies wth the above return conditions you can send it back to us for a refund. When returning the item include a copy of your order confirmation email or invoice so we can match the return to your order.

Once received we check that the items are in good condition and will refund your original payment method. Send your items to the address below:

ACC Returns
Andrews Corporate Clothing
193 Northcorp Boulevard
Broadmeadows Victoria 3047